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Resolving Conflict

Conflict exists in all areas of life including organisations, both public and private. Conflict is a necessary catalyst that enhances an organisation's ability to progress and thrive in a constantly changing society. The challenge for individuals and organisations is in the response to conflict. Constructive response systems allow the individual or organisations to grow and move toward achieving ultimate goals.

EMD's Conflict Management workshop will equip individuals with the necessary skills to identify and diffuse conflict situations and to achieve positive outcomes for all parties.

Topics addressed in this workshop include:

bgre.gif (807 bytes) Defining and understanding conflict conflict.jpg (8406 bytes)
bgre.gif (807 bytes) Difficult behaviours
bgre.gif (807 bytes) Techniques for dealing with negative behaviour
bgre.gif (807 bytes) Assertive vs. Aggressive
bgre.gif (807 bytes) Defusing others' anger
bgre.gif (807 bytes) Defusing own anger
bgre.gif (807 bytes) Tools for dealing with difficult situations
bgre.gif (807 bytes) The process of conflict management

What Next?

If you are interested in more information please give us a call on +61 412 026 909 and ask to speak to one of our consultants. 

Alternatively e-mail us at info@emdgroup.com.au or use the form on our Contact Us page.


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